Small businesses now have a reason to cheer. SugarCRM, an open source CRM software, is one of the most cost effective tools for managing the data related to customers. Be it maintaining the customer contacts or tracking campaigns, SugarCRM is there to solve your problems. Small businesses need affordable solutions and SugarCRM is the ultimate

CRM software

for them.

Since its launch in 2004, SugarCRM has become the favourite small business communities across the globe. It is written in Php and provides basic CRM functionality such as lead tracking, sales management, project management, issue tracking and other interesting features. SugarCRM customization services for small businesses are becoing highly popular. The best thing about SugarCRM is that it is available for free.

SugarCRM can be installed on any system running any OS. There are packages which can be installed on PCs, Mac, Linux or open source which requires a server with Apache, a MYSQL server PHP. Moreover, there are prepackaged “stacks” for multiple platforms which contain all the software required to run the CRM on that platform. Installing sugar CRM software is simple for the small business even if they do not have an in-house IT department.

SugarCRM enables organizations to automate activities related to customers and customer relationships in a more organized manner. SugarCRM Development Services can bring immense gains to small businesses.

The sales management module includes features to track and manage sales leads, opportunities and deal progress. It also includes options to store and view details of customers.

Managers can view details of all customer interactions. They can monitor and track customer issues and the effectiveness of the responses to the same.

Also, managers can create and track multiple marketing campaigns. They can capture leads generated from the campaigns, categorize them according to various attributes and assign them to sales representatives. Detailed statistical reports can be generated. SugarCRM Provides support for real time analysis of performances, in the form of reports, charts and graphs.

This software supports multiple languages. The administration module of SugarCRM can be used to perform system maintenance and administration tasks such as defining workflows, alerts, and customizing form fields. It also provides extensive document management functionalities wherein users can store, organize and share documents.

SugarCRM includes integrated RSS feeds enabling users to specify the content they wish to view. It’s safety and security features allow the creation of different access levels and user roles in order to restrict access.

SugarCRM is undoubtedly the best software for small business owners.